How long can you make a coffee last to get free Wi-Fi?

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Independent cafes have been in the news this week voicing concerns about people who hog their tables and free Wi-Fi all day. As a communications consultant I make good use of coffee shops, for both meetings and work, so I Continue reading How long can you make a coffee last to get free Wi-Fi?

Never take your ‘communications expert’ status for granted

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When you work in communications you must be prepared to explain, and sometimes defend, the very basics of your discipline. No matter how much experience you have, you can never assume that internal clients will heed your advice, just because Continue reading Never take your ‘communications expert’ status for granted

Derren Brown offers inspiration for communicators

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If you look carefully (and I mean very carefully) at this photograph taken by Derren Brown, you can spot me in the audience. I’m watching Derren deliver a show as part of his current ‘Miracle’ tour. As usual, it was Continue reading Derren Brown offers inspiration for communicators

How to move communications up the meeting agenda

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Communications is often one of the last items on the agenda when it comes to project meetings. This may be because in many people’s minds communication is the thing you do after you’ve done everything else. Last place on the Continue reading How to move communications up the meeting agenda

Be more like Phil Spencer to communicate useful advice

Phil Spencer

Property guru Phil Spencer permanently dominates my TV screen – I just can’t seem to escape him. ‘Location’ was already shown wall-to-wall, and with the addition of ‘Phil Spencer: Secret Agent’, there’s no avoiding him. But despite there being so Continue reading Be more like Phil Spencer to communicate useful advice

Good communication provides ‘good medicine’

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A woman went to see a doctor – the sixth one in succession – to get another opinion on her anxiety disorder. Going through her history, the doctor found the woman had been taking a weight loss product. He noted that when Continue reading Good communication provides ‘good medicine’

Use Sherlock Holmes techniques to give good communications advice

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Giving good communications advice requires the investigative skills of Sherlock Holmes and the practical wisdom of Dr Watson. When the famous detective takes on a case he listens carefully to his potential client and invariably reads around the subject in Continue reading Use Sherlock Holmes techniques to give good communications advice